Privacy Policy
1. Introduction
Welcome to our website. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, submit an enquiry, or use our software and IT services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website and services.
Personal Information
When you contact us or submit an enquiry, we may collect:
Name and contact details.
Email address and phone number.
Company name, designation, and business details.
Information included in messages, enquiries, or project requirements.
Other information you voluntarily provide to us.
Technical Information
When you visit our website, certain technical information may be collected automatically, where applicable, including:
IP address and browser type.
Device and operating system information.
Pages visited and interactions with our website.
Date, time, and duration of website visits.
Cookies and similar technologies used for website functionality and analytics.
Customer and Service Information
If you engage our software development, IT consulting, implementation, or support services, we may process additional information necessary to provide the agreed services.
We will handle such information in accordance with our contractual obligations, applicable law, and any relevant data processing arrangements.
3. How We Use Your Information
We may use the information we collect to:
Respond to enquiries and requests for information.
Provide information about our software and IT services.
Prepare proposals, quotations, and service agreements.
Deliver, maintain, and improve our services.
Communicate about projects, support requests, and business transactions.
Operate, maintain, and secure our website.
Understand website usage and improve user experience.
Prevent fraud, misuse, unauthorized access, and security incidents.
Comply with applicable legal and regulatory obligations.
We will not use your personal information for purposes incompatible with the purposes described in this policy without an appropriate legal basis.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we may process information based on:
Your consent.
The steps necessary to enter into or perform a contract.
Compliance with legal obligations.
Our legitimate business interests, where permitted by law and balanced against your rights.
Other lawful grounds permitted under applicable legislation.
You may withdraw consent where processing is based on consent, subject to applicable legal requirements and any consequences of withdrawal.
5. Sharing and Disclosure of Information
We do not sell your personal information.
We may share information where necessary with:
Service providers: Hosting providers, IT support providers, email services, and other vendors who help operate our website and deliver our services.
Business partners: Where necessary to provide a requested service or where you have authorized the disclosure.
Professional advisers: Legal, accounting, or other professional advisers where reasonably necessary.
Authorities: Government, regulatory, or law enforcement authorities when required or permitted by applicable law.
Business successors: In connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable legal requirements.
We take reasonable steps to ensure that service providers handling personal information are subject to appropriate confidentiality and data protection obligations.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential functionality, remember preferences, improve performance, and understand website usage.
Cookies may include:
Essential cookies: Required for website functionality, security, or user sessions.
Preference cookies: Used to remember settings and preferences.
Analytics cookies: Used, where enabled, to understand how visitors interact with our website.
Marketing cookies: Used only where applicable and subject to any required consent.
You can manage cookies through your browser settings and, where available, our website's cookie preferences.
Disabling certain cookies may affect some website features. Where required by law, we will obtain consent before using non-essential cookies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.
Retention periods depend on the type of information, the nature of our relationship with you, applicable legal requirements, and legitimate business needs.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the nature of the information and services involved, these measures may include access controls, secure hosting, authentication mechanisms, backups, and appropriate operational safeguards.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
9. International Data Transfers
Some of our service providers or technology infrastructure may process or store information outside your country of residence.
Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place, where necessary.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information.
Request correction or updating of inaccurate information.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Request information about how your personal information is processed.
Raise a complaint with the relevant data protection authority.
Exercise any additional rights available under applicable law.
To exercise an applicable right, please contact us using the details provided in the Contact Us section.
We may need to verify your identity before processing a request. Certain requests may be subject to legal exceptions or other applicable limitations.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. These third parties may have their own privacy policies and practices.
We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review the applicable privacy policy before sharing personal information with third parties.
12. Children's Privacy
Our website and services are intended primarily for business and professional use. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.
13. Privacy in Software and IT Services
When providing software development, ERP implementation, hosting, consulting, or technical support, we may access or process information on behalf of our clients.
In such cases, the client may determine the purposes for which the information is processed, while our role and responsibilities depend on the relevant service agreement and applicable law.
We will handle client information in accordance with our contractual commitments and applicable data protection requirements. Clients remain responsible for ensuring that they have the necessary rights and lawful basis to provide personal information to us for processing.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.